Privacy Policy
MobileMe IT – Privacy Policy
Last Updated: February 26, 2025 This Privacy Policy describes how MobileMe IT (“we,” “us,” or “our”) collects, uses, and shares personal information when you interact with our services, including our website, in-store services, and communications such as SMS/text messaging.1. Information We Collect
- Personal Information: Name, address, phone number, email, and payment details (processed securely and not stored by us).
- Device Information: Make, model, IMEI/Serial number, and any passwords provided for diagnostics.
- Repair Information: Details of services requested, parts used, and associated costs.
- Communication Records: Email, call, and SMS logs managed through our POS system.
- Website Usage: IP address, browser type, OS, and browsing activity.
2. How We Use Your Information
- To provide repair and support services
- To communicate repair updates, reminders, and support
- To improve services through usage analysis
- To send promotional messages with your consent
- To comply with legal obligations
- To protect our business and enforce policies
3. Sharing Your Information
- Service Providers: Including RepairDesk, payment gateways, shipping, and IT vendors.
- SMS Platforms: Used strictly for communication and appointment updates.
- Legal Compliance: When required by law or court order.
- Business Transfers: Data may transfer during a merger or asset sale.
4. SMS/Text Messaging
We use SMS/text messages to provide appointment reminders, repair status updates, and review requests.- Consent: Provided verbally or via sign-up; messages are relevant and limited in scope.
- Opt-Out: Reply “STOP” to unsubscribe at any time.
- Message Frequency: Depends on the nature of your interaction with us.
- Data Rates: Standard messaging/data rates may apply.
- 10DLC Compliance: We adhere to carrier and federal text message regulations.
- Types of Messages:
- Appointment reminders
- Repair status notifications
- Missed call follow-ups
- Review requests after service completion
- Privacy: We do not sell or share your SMS data or mobile number with any third party.
5. Cookies and Tracking
Our website uses cookies to enhance user experience. You may disable cookies in your browser settings, though this may limit site functionality.6. Data Retention
We retain personal data only as long as necessary for service delivery and legal compliance.7. Your Rights
- Right to access your data
- Right to correct inaccuracies
- Right to request data deletion
- Right to opt-out of marketing